On user-friendliness

“You buy because something is user-friendly, which usually means the user doesn’t have to bother about how the thing, whether a computer or a car, works. […] the new machines should be as technically engaging and as easy to use as a telephone. Of course no one wants to start the day reprogramming the computer. but user-friendly makes a hash of democracy. Democracy requires that citizens be willing to make some effort to find out how the world around them works. […] when democracy becomes modeled on consumption, becomes user-friendly, that will to know fades.”

The Culture of the New Capitalism, Richard Sennett